IT Systems Support Specialist

Salary Range: $70,304 - $90,300

This position is a hybrid role between an IT Support Analyst and a Junior Systems Administrator for the F/A-18 & EA-18G Integrated Product Team (IPT). The role is primarily responsible for Tier I/II troubleshooting and front-line triage, while providing significant opportunities to support more technical System Administrator tasks and functions as the candidate progresses.

Essential Job Functions:

Serve as a member of the team responsible for triaging and prioritizing all service calls, walk-ins, emails, and help desk tickets. Provide technical support to all end users, customers, and guests within the IPT.

Perform standard account maintenance tasks including creating user accounts through Active Directory (AD), resetting passwords, and performing account unlocks. Assist with the routing of account-related paperwork to the proper personnel.

Execute foundational system administrator tasks such as managing file share accounts, adjusting account permissions, and implementing assigned Change Requests (CRs).

Support the deployment of IT assets and provide desktop/application troubleshooting to ensure mission-critical hardware remains operational.

Support, implement, and comply with cybersecurity requirements and controls. Identify and manage relevant IT/Cybersecurity infrastructure components and documentation.

Provide technical support for all VTC systems used throughout the IPT and assist with technical implementation for organizational projects and services.

Coordinate activities with IT Management, stakeholders, and other technical teams. Work cross-functionally to achieve the IPT’s mission and maintain operational uptime.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High school diploma plus 10 years of experience or an Associates degree with four years experience.

Must be able to be granted a security clearance and maintain one for the duration of employment.

Teachable, positive attitude, highly motivated, and team oriented.

Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.

Effectively communicate (oral and written) with tact and professionalism.

Detail-oriented with strong organizational skills.

Must be able to work onsite - This position is not remote work eligible.

Windows Operating System and Security+ or other certifications required to comply with DoD 8140.

Must be willing and able to work after hours/weekend support for patching and maintenance as needed.

Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki.

Job Requirements: